Legal Terms

This Software License Agreement (this “Agreement”), applies to the Software licensed under an Software Order Form that references and incorporates the terms and conditions of this Agreement and is executed between the Licensee and Tata Consultancy Services Limited or its Affiliate (hereinafter “TCS”) identified on the Software Order Form

Licensee and TCS are sometimes individually referred to as a “Party” and collectively as “Parties” throughout this Agreement, and the words Party and Parties shall be construed accordingly.

NOW, THEREFORE, for and in consideration of the mutual promises contained herein and other good and valuable consideration, sufficiency of which is hereby acknowledged, the Parties hereto agree as follows:

1.     DEFINITIONS

Affiliate

Shall mean, at any time, and with respect to any Person, any other Person that at such time directly or indirectly through one or more intermediaries Controls, or is Controlled by, or is under common Control with, such Person, but only so long as such Control exists.

Agreement

Shall mean this Software License Agreement including all applicable Software Order Forms and any documents referenced hereto or in the relevant Software Order Form.

Agreement Term

As defined in Section 10.1

ASP

Shall mean an application service provider providing another Person software-based application solutions that enables such other Person with transaction processing ability by remote access or other available means through the application software installed at such service provider's site.

Authorized User(s)

Shall mean the individuals authorized by Licensee to Use the Software on behalf of Licensee.

BSP

Shall mean a provider of business processing services, including management of the associated business process as a service bureau, using software based application solutions.

Control

Shall mean in respect of any Person, the possession, directly or indirectly, of (a) the power to direct or cause the direction of the management and policies of that Person, and (b) ownership of more than fifty percent (50%) of the voting securities of such Person.

Customization

Shall mean works prepared in connection with the Software, based upon or derived from Software or other proprietary material, including without limitation, a revision, modification, customization, enhancement, improvement, addition, extension, interfaces, configurations, models, adapters, plug-in, translation, abridgment, condensation, expansion, or any other form in which such material or any proprietary portion thereof may be recast, transformed, or adapted, or which, if prepared without authorization of the owner of the Intellectual Property Rights in such material would constitute an infringement of any such proprietary right.

Documentation

shall mean TCS' then-current technical, functional, support or other informational documentation which is delivered electronically or made available to Licensee related to or in connection with the Software.

Fees

Shall mean
fees for the Software listed in the applicable Software Order Form as “License Fees”;
fees for Software Support as specified in the applicable Software Order Form as“Maintenance Fees”;
any other fees payable as specified in the relevant Software Order Form.

Licensed Operations

Shall mean the operations of the Licensee for which the Licensee is entitled to Use Software pursuant to the license granted under this Agreement, with the restrictions on the scope of license as set out in this Agreement and the relevant Software Order Form.

Licensed Territory

Shall mean the country or countries or such geographical area(s) specified in the relevant Software Order Form, within which the Use of Software is permitted under this Agreement.

Licensee Material

Any data, information or materials, such as Licensee requirements, Licensee technical specifications, or software, other graphic or audio-visual materials provided by Licensee to TCS in connection with relevant Software Order Form.

Open Source Software or OSS

Shall mean the software covered by so called OSS Licenses

OSS License

Shall mean the software license approved as open source license by the Open Source Initiative, Free Software Foundation or any substantially similar open source license.

Permitted Site

Shall mean Licensee's premises or data centre identified and set out in the relevant Software Order Form or such other location owned or leased by or under the control of Licensee that may be substituted in accordance with Section 2.9.

Person

Shall mean any natural person, corporation, limited liability company, general partnership, limited partnership, proprietorship, other business organization, trust, union, association or Governmental Authority.

Services

Means any professional service with respect to or in relation to the Software provided by or on behalf of TCS or its Affiliates to the Licensee or to its Affiliates such as installation, configuration, implementation, integration, Customization, development, etc., under a separate agreement.

Software

Shall mean
Means i) any and all software as specified in the applicable Software Order Form; ii) any new releases, Updates, Upgrades or versions thereof made available to Licensee as per Software Support terms or otherwise; iii) Customization, if any, provided to Licensee in accordance with relevant agreement; iv) Documentation; v) any complete or partial copies of any of the foregoing. Sub-items i), ii), iii) and v) refer to object code (machine readable form) only.

Software Order Form

Shall mean each order form for the Software, related Software Support ordered by the Licensee, Fees and any other related information executed between the Parties identified on the applicable order form that references and incorporates by reference this Agreement and describing any Software specific terms applicable to each of the Software licensed thereunder. Each executed Software Order Form shall form part of this Agreement.

Software Support

Shall mean, the maintenance and support services, applicable and/or ordered by the Licensee as specified in the applicable Software Order Form, that is provided to Licensee in accordance with the Documentation as of the effective date of the applicable Software Order Form. Such applicable support terms are incorporated herein by reference and made a part hereof.

Target Environment

Shall mean Licensee's main processing computer system hardware, software and operating environment required for the operation and Use of the Software as described in the relevant Software Order Form or relevant Documentation.

Term

Shall mean the time period for which a Software is licensed as specified in the applicable Software Order Form.

Third Party Software

Any third party software, including Open Source Software, that are contained in the versions of the Software licensed under the relevant Software Order Form.

Update

Shall mean any bug fixes, patches, maintenance releases and minor version releases of the Software, if any, planned and developed by TCS, from time to time, for general distribution to the licensees of the Software who purchase or subscribe to the Software Support for the Software. Updates to the Software are denoted by a change to the right of the first decimal point (e.g., v6.1 to v6.2)

Upgrade

Shall mean a version of the Software that includes major enhancements, improvements or new functionality and, which is denoted by a change to the left of the first decimal point (e.g., v6.0 to v7.0)

Use

Shall mean operating the Software in object code (machine readable form) only for the business operations and as limited in scope by the Licensed Operations (as defined in the relevant Software Order Form) including the acts of installing, executing, processing, transmitting, transferring, loading and storing of data by Authorized Users in connection with the business of the Licensee.

2.     LICENSE GRANT, CONDITIONS, RESTRICTIONS

This Agreement and the terms of license apply to the Software listed in relevant Software Order Form executed pursuant to this Agreement.

2.1   Subject to Licensee's compliance with the terms and conditions of this Agreement, and payment by the Licensee of the applicable Fees, TCS hereby grants to Licensee and Licensee hereby accepts, a non-exclusive, non-transferable, non sub-licensable and limited copyright license to Use and to permit Authorized Users to Use the Software at Permitted Sites, on the Target Environment and for the Licensed Operations within the Licensed Territory during the Term as specified in the applicable Software Order Form executed with reference to and incorporating the terms and conditions of this Agreement.

2.2   The License granted to the Licensee is conclusively defined in this Agreement and the relevant Software Order Form. All rights not expressly granted herein are reserved to TCS. Any extension or change of the contractual Use of the Software requires TCS' prior written consent and authorization. The Licensee is responsible to ensure compliance with all license restrictions and other applicable terms and conditions of this Agreement by each Authorized User. If the Licensed Operations permit Use of the Software by an Affiliate of Licensee at any time under this Agreement, Licensee shall ensure that such Affiliate shall agree and abide by the terms and conditions of this Agreement and shall assume full responsibility for any act or omission of such Affiliate. Any breach or non-compliance of the terms and conditions of this Agreement by any Authorized User or an Affiliate shall be deemed to be a breach or non-compliance by the Licensee.

2.3   Except as may be otherwise agreed to in writing in the relevant Software Order Form, the license granted hereunder does not authorize the Use of the Software for :

a)   processing any business of any Affiliate of Licensee(“Affiliate's Business”),

b)   for additional business of Licensee or an Affiliate resulting from or arising in connection with the acquisition by Licensee or a permitted Affiliate of the assets or business of any other entity or merger or amalgamation of another entity with Licensee or its permitted Affiliate (“Acquired Business”).

c)   Each Affiliate Business and Acquired Business is referred to in this Agreement as a “New Business.”

2.4   The Licensee may increase or extend the Licensed Operations including for the purpose of any New Business, only with the prior written consent of TCS and payment of then current additional License Fees payable, if any, for such increase or extension of the Licensed Operations. If at any time Licensee desires to so increase or extend the License Operations, TCS and Licensee will negotiate in good faith the terms and conditions and the applicable additional License Fee for such increase or extension.

2.5    Licensee agrees to maintain and use systems and procedures that allow Licensee to accurately and completely track, document, and report entitlements and Use of Software and provide information and attestation relating to its Use of Software, as required by TCS to verify Licensee's compliance with the Agreement and relevant Software Order Form. Licensee shall maintain a written, up to date list of current Authorized Users and any Licensed Operations metric as agreed under the relevant Order Form and provide such information to TCS or its designated agent within five (5) business days of the written request at any time by TCS or its designated agent, in order to verify compliance. Licensee must provide TCS or its designated agent any information it reasonably requests in furtherance of the verification, including access to systems running the Software and evidence of licenses for the Software. TCS may share the relevant results of any such verification with TCS' own licensor(s). If any compliance verification reveals Licensee to have used the Software in a manner not compliant with the applicable terms, Licensee shall, in addition to immediately paying TCS for any additional amounts due at Software then-current prices, reimburse TCS for the costs of such compliance verification. By invoking the rights and procedures described above TCS does not waive its rights to enforce this Agreement or to protect its intellectual property by any other means permitted by law. If such verification does not reveal any non-compliance, TCS will not undertake another verification for the same Software under the relevant Order Form for at least one year.

2.6    The Licensee acknowledges that any Customization of the Software may be carried out only by TCS or with the prior written consent of and based on specific agreement with TCS and no third party other than TCS, may be allowed to provide such services. Before involving any third party in creating Customization of the Software, if permitted by TCS, the Licensee shall provide TCS with a written, legally binding statement of the third party, whereby it assumes an undertaking towards TCS and its licensors that it will observe the provisions of this Agreement.

2.7    Licensee shall retain all of TCS's and/or its licensors' logo, trademark, copyright notice and other proprietary markings or notice on the Software. The Licensee shall include on all copies of all or part of the Software, any proprietary markings or notices as they appeared in the Software. Licensee will have no rights in any trademarks or service marks or trade names adopted by TCS and/or its licensors for the Software or any part thereof.

2.8    Copying of the Software is prohibited unless expressly authorized in this Agreement or the relevant Software Order Form Licensee is responsible for controlling the original Software and any copies thereof and ensuring that the Use thereof is in accordance with the terms and conditions of this Agreement.

2.9    All software and hardware equipment onto which all or part of the Software is copied must always be in a Permitted Site and in direct possession and control of Licensee. Licensee may, upon written advance notice to TCS, relocate the Software to another Permitted Site and may install or permit the installation of the Software at such new Permitted Site, provided that the Software shall not be installed at more than one Permitted Site at any given time, and as soon as Licensee relocates the Software to a new Permitted Site, Licensee will notify TCS of the address of the new Permitted Site. Licensee is responsible to include reproduction of all of TCS' copyright notice and other TCS proprietary markings on every copy of the Software made by or on behalf of Licensee as they appeared in the Software. Copies which are no longer needed must immediately be destroyed. Except as provided in this Agreement, Licensee shall not, nor permit others to, make copies of the Software.

2.10    In case the Permitted Site is not in the direct possession and control of the Licensee, but on a third party infrastructure service provider (hereinafter referred to as “Service Provider”), the Licensee shall ensure that the Service Provider complies with the terms and conditions of this Agreement. If TCS reasonably requires that such Service Provider enters into a confidentiality and intellectual property protection agreement with TCS, Licensee shall ensure that such Service Provider enter into an appropriate agreement directly with TCS prior to Software being made so available or installed. Any violation or misappropriation of TCS' intellectual property rights in or to Software or breach of confidentiality obligations by Licensee's such Service Provider shall be deemed to be a material breach or non-compliance by the Licensee for which Licensee shall remain liable.

2.11    Unless otherwise agreed to in writing by TCS, Licensee shall not, and shall not permit or enable any other party or person, directly or indirectly, to:

(a)  make the Software or its functionality available to any party other than an Authorized User;

(b)  reverse engineer, disassemble, de-compile, re-create, enhance, modify or create derivative works of the Software;

(c)  circumvent, bypass, delete or remove any form of protection, or usage, functionality or technical restrictions or limitations, or to enable functionality disabled by TCS, in connection with the Software;

(d)  interfere with or disrupt the integrity or performance of the Software or any portion thereof;

(e)  use the Software to provide any Application Service Provider(“ASP”) or Business Processing Service Provider(“BSP”) services;

(f)  rent, lease, lend, sublicense, distribute, timeshare or provide commercial hosting services with the Software;

(g)   file for any patents, or seek other intellectual property protection, on any inventions or other intellectual property learned from or relating to or derived from the Software or any related materials, anywhere in the world;

(h)  use the Software in any manner or for any purpose that violates or contravenes any law or regulation or the rights of others;

(i)  perform or disclose any security testing, including without limitation, penetration testing, remote access testing, network discovery, vulnerability scanning, password cracking, etc., of the Software;

(j)  use the Software on any part thereof for purposes of: competitive or comparative analysis; the development, provision or use of a competing software or service; or any other purpose that is to the TCS's detriment or commercial disadvantage;

(k)  issue any press release or make any other public communication, directly or indirectly, with respect to this Agreement or use of the Software; or

(l)  use the various Software components independently or separately of each other or for creating a stand-alone product for use or for offering or marketing to others or for using it with any other deliverables not provided by TCS.

2.12    Should the Software be used beyond the license set out in this Section 2, TCS shall be entitled to terminate the license granted hereunder in respect of such Software, without prejudice to any other rights or remedies TCS may have under this Agreement or otherwise.

2.13    As between TCS and Licensee, Licensee shall be responsible for (a) acquisition, installation and maintenance of the Target Environment; (b) acquiring necessary permissions or approvals from all relevant third parties for the purpose of enabling any necessary interconnections and interfaces between the Software and the third party products used in the Customer Environment (c) complying with the applicable terms and conditions of the respective third party products used in Target Environment (d) choice, installation, use and maintenance of any third party software not forming part of the Software, which is and/or to be used in relation to the Software, (e) making regular back-ups of Licensee's data processed via the Software, and (f) complying with any laws or regulations applicable to Licensee; and remain liable for any breach or non-compliance of any of the foregoing.

3.     DELIVERY AND ACCEPTANCE

3.1    The delivery of the Software shall be effected when TCS transfers the appropriate data media to the Licensee or makes available the Software for download from a specified link. The delivery of the Software will be considered to be complete within five (5) days of the notification of availability of download thereof unless within that period the Licensee makes a report to the contrary to TCS. Complete or partial commencement of the processing of its operations by the Licensee using all or part of the Software shall be deemed to be immediate acceptance of all the Software.

3.2    Licensee shall be responsible for choosing, installing and using the Software and for the results achieved therewith. Licensee is aware of the essential functional features of the Software and it is responsible for ensuring that the Software satisfies its requirements. When using the Software, the Licensee shall observe the guidelines set down in the pertinent Documentation. The Licensee agrees to install any fixes, patches, Updates, Upgrades (if purchased by Licensee) or other releases of the Software made available in due time.

3.3    The Licensee undertakes to ensure that telecommunication lines are available and maintained between the Permitted Site and TCS' nominated support facilities as indicated in the support documentation. The Licensee shall also take reasonable precautions in case all or some of the Software supplied to it works incorrectly, such precautions being emergency procedures, data protection, regular back-up of data, virus checks, regular checks of results, etc.

4.     FEES

4.1    Licensee shall pay to TCS the License Fees, Maintenance Fees, or any other applicable Fees, in the amount and manner set forth in the applicable Software Order Form. TCS shall submit invoices for the Fees as per the payment terms set forth in Software Order Form. Payment of invoices shall be made by Licensee to TCS within 30 days following receipt of each such invoice or as may be agreed to in the applicable Software Order Form. If there is any delay in payment of the amount due, without prejudice to other rights available to TCS, TCS shall be entitled to interest @ 18 % p.a. or as may be otherwise agreed to in the applicable Software Order Form or the maximum rate permitted by law, whichever is lower, calculated on the amount due from the date the payment became due until the recovery is made in full with interest. All Fees will be non-refundable except as provided in this Agreement or required under the applicable law.

4.2    All Fees to be paid under any Software Order Form pursuant to this Agreement are exclusive of any taxes, duties, or similar charges imposed by any government. Licensee shall be responsible for all federal, state, dominion, provincial, or local sales, use, value added, service or other similar taxes that may be imposed by any applicable taxing jurisdictions upon Licensee or TCS, relating to the Software delivered hereunder or the Fees payable therefor. Provided however that TCS shall be solely responsible for any corporate taxes and income taxes based upon the income of TCS.

5.     WARRANTY:

5.1    Each Party represents, warrants and covenants to the other that:
this Agreement constitutes the legal, valid and binding obligation of it, enforceable against it in accordance with its terms, except as such enforceability may be limited by bankruptcy laws and other similar laws affecting creditors' rights generally and by general principles of equity;
the execution, delivery and performance of this Agreement by it does not and will not conflict with, or constitute a breach or default under, its charter documents or any agreement, contract, commitment or instrument to which it is a party.

5.2    TCS warrants to Licensee that TCS or its Affiliates own, and/or TCS is authorized to grant the rights and licenses to, the Software as set forth in the relevant Software Order Form.

5.3    Licensee warrants to TCS that the Licensee owns, has the rights and is authorized to provide the Licensee Materials and grant the rights and licenses to the TCS as contemplated in the Agreement or any Schedule thereto.

5.4    Except for the warranties contained in this Section 5, TCS makes no other representations or warranties either, express or implied, including, without limitation, any implied warranties, merchantability, quality, fitness for a particular purpose, any legal or regulatory compliance requirements, quiet enjoyment, system integration, configuration, accuracy, reliability, error-free, un-interruption, support correction or repair (unless otherwise agreed), or that the Software or portion thereof will meet Licensee's business requirements or operate with Licensee's existing systems or in every combination or environment desired by Licensee with any data, devices, computer systems and programs of its choice or that the remedying of one program error does not result in the occurrence of other program errors or otherwise any warranties arising out of any course of dealing or usage or trade. All such representations and warranties are hereby disclaimed. To the extent, a law applies to Licensee in a particular jurisdiction that does not allow the exclusion of certain warranties, some or all of the exclusions set forth above may not apply to Licensee, and Licensee may have additional rights.

5.5    Licensee and Authorized Users further acknowledge that the Software is not intended or suitable for use in situations or environments where a failure, time delay, error or inaccuracy could lead to death, personal injury, or severe physical or environmental damage, including without limitation the operation of nuclear facilities, aircraft navigation, or communication systems, air traffic control, transportation systems, autonomous vehicles, life support or weapons systems and TCS disclaims any warranties on the Software in such situations or environments.

6.     CONFIDENTIAL INFORMATION:

6.1    “Confidential Information” means any information disclosed by either Party to the other Party that designated as “Confidential,” “Proprietary” or some similar designation, or that in the circumstances would be considered confidential. Confidential Information of TCS includes without limitation the Software, underlying technology, operation of or methods, techniques, tools or processes used in creating, developing, applying or maintaining the Software, pricing therefor, and any product plans or roadmaps or any other materials or information provided by TCS, whether or not marked as confidential. Confidential Information of Licensee includes any technical data that may be provided by Licensee to TCS for purposes of Maintenance Services.

6.2    Confidential Information will not, however, include any information that (i) was publicly known and made generally available in the public domain prior to the time of disclosure by the disclosing Party; (ii) becomes publicly known and made generally available after disclosure by the disclosing Party to the receiving Party through no action or inaction of the receiving Party; (iii) is already in the possession of the receiving Party at the time of disclosure by the disclosing Party as shown by the receiving Party's files and records immediately prior to the time of disclosure; (iv) is obtained by the receiving Party from a third party without a breach of such third party's obligations of confidentiality; (v) is independently developed by the receiving Party without use of or reference to the disclosing Party's Confidential Information, as shown by documents and other competent evidence in the receiving Party's possession; or (vi) is required by law to be disclosed by the receiving Party, provided that the receiving Party gives the disclosing Party prompt written notice of such requirement prior to such disclosure and assistance in obtaining an order protecting the information from public disclosure.

6.3    Each Party agrees not to use any Confidential Information of the other Party for any purpose except to only to perform its obligations under this Agreement and to the extent permitted, exercise such Party's rights granted hereunder. Each Party shall not disclose any Confidential Information of the other Party to third parties or to such Party's employees, except to those employees of the receiving Party who are required to have the information in order to perform its obligations under this Agreement and to the extent permitted, exercise such Party's rights granted hereunder.

6.4    Each Party shall take reasonable measures to protect the secrecy of and avoid disclosure and unauthorized use of the Confidential Information of the other Party. Without limiting the foregoing, each Party shall take at least those measures that it takes to protect its own most highly confidential information and shall ensure that its employees who have access to Confidential Information of the other Party have signed a non-use and non-disclosure agreement in content similar to the provisions hereof, prior to any disclosure of Confidential Information to such employees. Neither Party shall make any copies of the Confidential Information of the other Party unless the same are previously approved in writing by the other Party. Each Party shall reproduce the other Party's proprietary rights notices on any such approved copies, in the same manner in which such notices were set forth in or on the original.

6.5    Licensee agrees that TCS and its Affiliates may collect and use technical information gathered during its performance under this Agreement. TCS may use this information solely to improve its products or to provide customized services or technologies to Licensee and will not disclose this information in a form that personally identifies the Licensee.

7.     OWNERSHIP AND PROPRIETARY RIGHTS

7.1    As between the Parties, Licensee acknowledges and agrees that TCS and/or its Affiliates and/or their respective licensors does and will continue to own all intellectual property and intellectual property rights in or attached to the Software and any and all methods, techniques, tools, utilities or processes used in creating, developing, implementing, applying or maintaining the Software even if made or implemented by or on behalf of the Licensee. TCS hereby reserves all rights not expressly granted herein. No rights shall be licensed by implication under this Agreement. For removal of doubt, it is clarified that any Customization of the Software made pursuant to this Agreement or under any other agreement, even if made by or on behalf of, or for the Licensee, and any and all intellectual property rights in or to the same shall, notwithstanding anything contrary to in any other agreement, continue to vest with TCS or its licensors and Licensee?s use thereof will be subject to and governed by terms and conditions of this Agreement.

7.2    Licensee agrees that TCS may list Licensee's name in its marketing material in the list of customers of the Software and for reference purposes. Any use of Licensee's logo with respect to such listing and for reference purposes shall be with express written permission of the Licensee.

7.3    Nothing in this Agreement shall prevent TCS from transacting similar business either for itself or for any other Person or to offer same or similar products or services to any third parties.

8.     INDEMNIFICATION:

8.1    Subject to Section 8.4, TCS will defend, or at its option settle, any unaffiliated third party claim against Licensee in the Licensed Territory alleging the Software licensed under the applicable Software Order Form, when used in accordance with this Agreement during the Term, infringes the registered Intellectual Property Rights of a third party (“Infringement Claim”) in the Licensed Territory and shall pay any and all third-party damages, losses, assessments, charges, costs, including without limitation reasonable legal fees and disbursements, and court costs (“Losses”) arising therefrom which are finally decided by a court of competent jurisdiction, or arrived at during settlement of such third party claim; provided that the TCS shall have no obligations to the Licensee under this Section 8.1 or Section 8.2 below, to the extent any such Infringement Claim arises or results from

a)   modification of the Software, if such modification was not made by TCS; or

b)  operation or use of the Software in combination with Licensee Materials or third party products, systems, hardware or software, or with third party services, processes or materials, where the infringement would not have occurred but for such combination; or

c)   TCS's compliance with any specific requirements, instructions or technical designs of the Licensee or otherwise arising out of or in relation to any Licensee Material; or

d)  use of the Software for any purposes for which the same have not been designed or developed or other than in accordance with this Agreement or any applicable Documentation or specifications; or

e)   Licensee's failure to implement reasonable corrections, revisions, Updates or Upgrades provided by TCS, the use of which would have prevented any such Claim; or

f)  Licensee's continued use of the Software or other allegedly infringing activity after receiving notice of the alleged infringement; or

g)   any version of the Software which is no longer supported by TCS.

8.2    Subject to the forgoing provisions, in the event that any Infringement Claim is initiated against Licensee, or in the TCS' sole opinion is likely to be initiated for which the TCS is liable in terms of Section 8.1 above, then TCS shall have the option, at its expense, to either:
modify or replace the infringing part of the relevant Software so that such part is no longer infringing; or
procure for Licensee the right to continue using the infringing Software;

If neither of options (a) and (b) under Section 8.2 is reasonably possible or effective, and if the infringement is established by a final decision of the competent court or through a extrajudicial settlement, TCS shall accept the return of the relevant Software and terminate all rights and licenses granted to Licensee and refund to Licensee an amount equal to the: (i) the portion of pre-paid relevant License Fee for the unutilized portion of the applicable Term under the relevant Software Order Form in case of limited period license, or (ii) the amount equal to the unamortized balance of the relevant License Fee paid by Licensee under this Agreement, calculated on a straight line basis over a period of three years commencing on the start date of the relevant Software set out in the relevant Software Order Form of this Agreement in case of perpetual License (for the term of the copyright in the licensed Software) and portion of the pre-paid Maintenance Fee, if any, paid for the unutilized portion of the then current year of maintenance purchased by the Licensee.

The foregoing provisions in Sections 8.1 and 8.2 state the TCS' entire liability and Licensee's sole remedies with respect to any Infringement Claim.

8.3    Licensee agrees to defend, indemnify and hold TCS and its Affiliates, licensors and its/their respective directors, officers, agents, employees, co-branders or other partners, harmless from any third party claim or demand or expense and Losses, due to or arising out of sub-sections (i) to (vii) of Section 8.1 or any matters connected therewith.

8.4    A Party shall not be entitled to seek any indemnification from the other Party unless such party provides the other Party with

a) prompt written notice of any claim, demand or action for which such party is seeking or may seek indemnification hereunder and gives the indemnifying Party the right to have sole control over the defence and settlement negotiations with counsel of its own choosing;

b) does not make any statement or admission in relation to such claim which may prejudicially affect the chances of settlement or defence of such claim; and

c) reasonably cooperate with the indemnifying party in assisting the defence of the claim and in the negotiations or settlements of any such claim, demand or action by providing all assistance and information to perform the above obligations.

9.     LIMITATION OF LIABILITY

9.1    Except as set forth in Sections 9.3, neither Party shall be liable to the other for any indirect, incidental, consequential, exemplary, punitive, special or cover damages or for loss of profit, revenue, business reputation, goodwill or investments, or anticipated savings, loss or corruption or interruption of or damage to data, business interruption, or use or loss of use, or procurement of substitute goods or services, however caused and whether in contract, tort or other theories of law/liability, arising from or in connection with this Agreement, even if advised of the possibility of such damages or liabilities.

9.2   Except, as set forth in Section 9.3 and for breach of confidentiality obligations (but excluding any breach of personal data or breach of privacy or data protection laws by TCS), the aggregate liability of either Party for all direct damages arising from or relating to this Agreement (whether in contract, tort or any other theories of law) shall not exceed the total amount of applicable License Fees for the relevant Software paid by the Licensee to TCS under the applicable Software Order Form during twelve (12) months immediately preceding the relevant event giving rise to such liability. Failure of the Licensee to pay the applicable Fees owing to TCS under this Agreement shall not be subject to the aforesaid liability cap amount.

9.3    The limitation/exclusion on any Party's liability as set forth in Section 9.1 and Section 9.2 shall not apply to liability for damages,
Resulting from the wilful misconduct of that Party, its affiliates, employees or agents, or anyone for whom it is in law responsible; Obligations under Section 8 (Indemnity); and
Due to infringement or misappropriation of intellectual property rights by Licensee arising from use of the Software by Licensee, its Authorized Users or Affiliates in a manner not licensed under this agreement.

9.4   Neither Party shall be liable for any delay or failure in the performance of its obligations under this Agreement, if and to the extent such delay or failure is caused by the actions or omissions of the other Party or other Party's agents or due to a breach of any terms of this Agreement by the other Party. In the event that TCS is delayed or prevented from performing its obligations due to such failure or delay on the part of or on behalf of the Licensee, TCS shall be allowed an additional period of time to perform its obligations and unless otherwise agreed the additional period shall be equal to the amount of time for which TCS is delayed or prevented from performing its obligations due to such failure or delay on the part of or on behalf of the Licensee. Such failures or delays shall be brought to the notice of the Licensee and subject to mutual agreement with the Licensee, TCS shall take such actions as may be necessary to correct or remedy the failures or delays. TCS shall be entitled to invoice the Licensee for additional costs incurred in connection with correction or remedy as above.

10.     AGREEMENT TERM AND TERMINATION

10.1    This Agreement shall become effective as of the Start Date mentioned for the Use of relevant Software in the applicable Software Order Form and shall continue to remain in effect until the expiry of the applicable Software Order Form, unless this Agreement or applicable Software Order Form is terminated in accordance with the provisions herein.

10.2    Either Party may terminate this Agreement or the applicable Software Order Form forthwith by delivering written notice to this effect to other Party:

a)   for any breach of any provision of this Agreement or applicable Software Order Form which is not curable; or for any breach(es) of the provisions of this Agreement or applicable Software Order Form which, if curable, remain to be cured on expiry of thirty (30) days cure period provided under a written notice served on the other Party specifying the breach and seeking cure thereof; or

b)   if the other Party has a receiver, administrator or liquidator appointed to the whole or any substantial part of its assets or if an order is made or a resolution passed for the winding up of the other Party which is not revoked or stayed within fifteen days

10.3    In addition, TCS may terminate this Agreement or the applicable Software Order Form, in the event of the direct or indirect assumption of Control of Licensee, or of substantially all of the Licensee's assets, by any government or governmental agency, or if 50% or more than fifty percent (50%) of the equitable ownership of Licensee is acquired by any competitor of TCS; or if the Licensee assigns or purports or attempts to assign any of its duties or rights under this Agreement without the prior written approval of TCS or other than as allowed pursuant to the terms of this Agreement.

10.4    In addition to the right of termination as above said, TCS shall be entitled to recover damages (including consequential and punitive damages where appropriate and applicable from Licensee and /or obtain injunctive relief for preventing the continued breaches and any future breaches of this Agreement.

10.5    In the event of termination of this Agreement for any reason whatsoever or expiry of this Agreement, the rights and licenses granted to the Licensee under all Software Order Forms executed hereunder will immediately terminate and the Licensee will have no further right to use the Software. In the event of termination or expiration of a Software Order Form, the rights and licenses granted to the Licensee under such Software Order Form executed hereunder shall immediately terminate and the Licensee shall have no further right to use the Software licensed under such Software Order Form. Forthwith on termination or expiry, Licensee must return all the copies of the Software, Documentation and Confidential Information in its possession or control to TCS, or at the sole discretion of and under the written instruction of TCS permanently destroy or disable all such copies. If requested by TCS, a duly authorized officer of the Licensee will certify in writing to TCS that the Licensee has complied with the provisions herein.

10.6    Termination or expiration shall be without prejudice to any other rights or remedies a Party may be entitled to hereunder or at law and shall not affect any accrued rights or liabilities of a Party. Licensee shall be liable to make payments of the entire Fees due under this Agreement or the relevant Software Order Form up to the effective date of termination in terms of this Agreement or relevant Software Order form. The provisions of this Agreement including the Software Order Form(s)) and any referenced documents necessary to determine, enforce or interpret the rights and obligations of the Parties shall survive any expiration or termination of this Agreement or relevant Software Order Form, including without limitation, Section 4 (Fees), Section 6 (Confidential Information), Section 7 (Ownership and Proprietary Rights), Section 8 (Indemnification), Section 9 (Limitation of Liability), Section 10.5 (Effect of Termination), Section 10.6 (Survival), Section 11 (Assignment), Section 14 (Applicable Law).

11.     ASSIGNMENT

    This Agreement shall be binding on and inure to the benefit of the respective Parties and their permitted successors and assigns. Licensee may not sell, transfer or assign any right or obligation hereunder, except as expressly provided herein, without the prior written consent of TCS. For purposes of the foregoing, a change of control of Licensee, or a merger, acquisition or sale of all or substantially all of the assets of Licensee, shall be deemed an assignment. Any assignment in violation of this Section 11.1 shall be void. TCS may assign its rights hereunder to any of its Affiliates, or in connection with a reorganization, merger, acquisition or sale of all or substantially all of its assets relating to the Software or for Services to be performed in relation thereto.

12.     SERVICES RELATING TO SOFTWARE

12.1    Subject to Licensee paying all Fees under this Agreement, TCS is willing to provide, either by itself or through its Affiliates, Software Support with respect to the Software specified in the Software Order Form in accordance with our Software Support Documentation as identified in Software Order Form.

12.2   For activities to be carried at a location other than TCS' premises, Licensee shall arrange for and bear the expenses, direct and indirect, towards all cost items including travel by air where air links are available otherwise by alternative fast modes of transportation available, lodging, boarding and local conveyances of associate(s) engaged by TCS or such other person who is authorized by TCS for said activities. Licensee shall hold TCS harmless and effectively indemnified from any loss, claim or damages, unless directly caused by the wilful negligence of TCS' personnel, to any person or property arising out of the use or possession of the equipment or location by TCS or its personnel. Such indemnification shall extend to the attorneys fees spent by TCS in defending such a claim and any amount spent by TCS in settling such a claim, either by way of a court decree or otherwise. This Section shall survive the termination of this Agreement.

12.3    Licensee may avail Services with respect to Software from TCS or through its Affiliates, by entering into a separate agreement for professional services referencing this Agreement and the applicable Software Order Form and executing a SOW there under for applicable Services and payment of Services Fees as set out therein.

13.     THIRD PARTY SOFTWARE INCLUDED/CONTAINED IN THE LICENSED MATERIAL

13.1    The Software may contain certain Third Party Software. Notwithstanding the license grant in Section 2, Licensee acknowledges that Third Party Software, if any, contained in the Software and the use thereof, shall be subject to the terms and conditions of the relevant third party proprietary or open source license agreement only. Information related to Third Party Software for a version of the Software licensed hereunder is provided in the relevant Documentation or relevant Software Order Form. Subject to the terms and conditions of the relevant OSS License, source code of the OSS shall be made available to Licensee if so mandated under the relevant OSS License. To the extent the OSS License terms prohibit any of the restrictions in this Agreement with respect to such OSS, such restrictions will not apply to such OSS. To the extent the applicable OSS License terms require Licensor to make an offer to provide source code or related information in connection with an OSS, such offer is hereby made, and may be requested in accordance with Section 16 Licensee acknowledges receipt of notices for the OSS for the initial delivery of the Software(s). In the event of any conflict between the terms and conditions of this Agreement and those in the relevant license agreement applicable to such Third Party Software, the terms of the applicable license agreement shall prevail with respect to use of that relevant Third Party Software

14.     APPLICABLE LAW

14.1    This Agreement shall be governed by laws of jurisdiction where Tata Consultancy Services Limited or its branch office or its Affiliate which accepts the Software Order Form is organized or as may be otherwise agreed to specifically in the applicable Software Order Form, without giving effect to the conflicts of law principles thereof and Courts in such jurisdiction shall have the exclusive jurisdiction over any matter arising out of or connected with this agreement. The Uniform Computer Information Transactions Act or the U.N. Convention on the International Sales of Goods will not govern this Agreement.

14.2    The Parties will use their best efforts to resolve any controversy or claim arising out of or relating to this Agreement through good faith negotiations during a period of 10 business days after the date of a written notice of a controversy or claim.

14.3    Subject to Section 14.2, any disputes, controversy or claim arising out of or in connection with this Agreement will be finally settled by arbitration in accordance with commercial arbitration rules of the International Chamber of Commerce (ICC) by one or more arbitrators appointed in accordance with said Rules for the time being in-force, which Rules are deemed to be incorporated by reference in this Section. The arbitration shall be conducted in English language and the seat of arbitration shall be city where Tata Consultancy Services Limited or its branch office or its Affiliate which accepts the Software Order Form which gives rise to dispute has its registered office or branch. If ICC does not have a seat such place, the seat shall be the city nearest to the place where Tata Consultancy Services Limited or its branch office or its Affiliate, which accepts the Software Order Form that gives rise to dispute, is, organized and ICC has a seat. Parties may agree to arbitration in accordance with arbitration rules of an institution other than ICC and/or seat of arbitration in the applicable Software Order Form. The arbitrator will be a third party mutually agreed to by the Parties, or if the Parties cannot agree, claims shall be heard by a panel of three arbitrators. Within thirty (30) days after the commencement of arbitration, each Party shall select one person to act as arbitrator and the two selected arbitrators shall select a third arbitrator within thirty (30) days of their appointment. If the arbitrators selected by each Party are unable or fail to agree upon the third arbitrator, the third arbitrator shall be selected by the arbitration institution. The arbitrators will have no authority to award punitive or other damages not measured by the prevailing Party's actual damages. Neither a Party nor an arbitrator may disclose the existence, content, or results of any arbitration hereunder without the prior written consent of both the Parties. Licensee on behalf of itself and each Authorized User agrees to waive any right it may have to: (i) a trial by jury; and (ii) commence or participate in any class action against TCS, its Affiliates, licensors or subcontractors, related to this Agreement.

14.4    Notwithstanding the foregoing, either Party may apply to any court of competent jurisdiction for equitable relief, or other relief, including without limitation injunctive relief or specific performance, without posting any bond or other security, and in addition to its other remedies in the event either Party breaches or threatens to breach any of the provisions under Section 2 (License), Section 6 (Confidential Information) or Section 7 (Ownership and Proprietary Rights) or to enforce the provisions of Section 14.3.

15.     TRAINING

    In the event if the Licensee requires additional training in respect of the Software not covered under Software Support, it shall be chargeable and shall be subject to mutual terms and conditions that would be agreed between the Parties. If TCS agreed to impart training, the training material shall be supplied only electronically.

16.     NOTICES

    All notices and other communications required under this Agreement will be in writing and sent to the address for such Party mentioned on the applicable Software Order Form, or to such other address as will be given by either Party to the other in writing, and will be effective:

a)   upon actual delivery if presented personally or sent by express overnight courier (with a signature acknowledging receipt), or

b)   seven days following deposit in the mail if sent by certified or registered mail, postage prepaid, return receipt requested to the party to be notified.

Copy of all notices to TCS shall be sent to the attention of The General Counsel, Tata Consultancy Services Limited, TCS House, Raveline Street, Fort, Mumbai, India 400 001.

17.     EXPORT COMPLIANCE

    Licensee acknowledges and agrees that Software may be subject to local and extraterritorial export control and sanction/embargo laws, rules, regulations and policies (“Export Controls”). Licensee shall not, directly or indirectly, export, re-export, divert or transfer any Software, any portion thereof, or technical data (or direct products thereof) or allow use or access thereof to any sanctioned, embargoed or designated individuals, entities or destinations or for prohibited purposes in violation of any applicable Export Controls. Licensee represents that it, its Affiliates, their respective employees and Authorized Users are not a person, entity or destination restricted, prohibited, sanctioned or embargoed by Export Controls or listed on list of parties of concern or other early warning systems published by various governments and agencies (“Restricted Person”) to which shipment of Software, or provision of Software Support or Services, is prohibited by the Export Controls. Licensee is solely responsible for obtaining all necessary licenses or authorizations relating to the re-export, transfer or access of the Software, any portion thereof or technical data (or direct products thereof) and for ensuring compliance with the requirements of such licenses or authorizations. Licensee shall provide TCS with any documents or declarations, which might be required under any applicable law, government regulation or government policy to comply with Export Controls. Licensee shall, at its expense, defend TCS and its Affiliates from any third party claim or action made against TCS or its Affiliates arising out of Licensee's violation or alleged violation of the Export Controls and shall pay any judgments or settlements reached in connection with such claim as well as TCS and its Affiliates' costs of responding to such claim.

18.     EMPLOYEE NON-SOLICITATION

    During the term of this Agreement and for six months thereafter, Licensee and TCS agree that neither Party shall directly recruit or solicit for employment any employees of the other Party currently performing obligations or responsibilities in relation to this Agreement, without the prior written approval of the Party whose employee is being considered for employment. Nothing in the foregoing shall preclude or restrict either Party from utilizing recruiting tools not directly targeted to the other Party, such as but not limited to media advertising of employment opportunities in the internet or intranet or the use of third party recruiters providing such recruiters are not directly targeting the other Party.

19.     LANGUAGE FOR COMMUNICATION

    The official language for communication will be English. Further, all deliverable documents will be in the English language.

20.     FORCE MAJEURE

    Neither Party will be liable for any failure or delay in the performance of its obligations under this Agreement to the extent such failure or delay or both is caused, directly or indirectly, without fault by such Party, by any reason beyond its reasonable control, including but not limited to, by fire, flood, explosion, earthquake, elements of nature, drought or bad weather, lightning or acts of God, acts of state, strikes, acts of war (whether declared or not), hostilities, terrorism, riots, civil disorders or commotion, lockouts, industrial disputes, rebellions or revolutions, blockages; quarantines, epidemics, pandemics, embargoes and other similar governmental action (each a “Force Majeure Event”). The Party so delayed in its performance will immediately notify the other Party by telephone or by the most timely means otherwise available (to be confirmed in writing within two business days of the inception of such delay) and describe in reasonable detail the circumstances causing such delay with relevant documentary supporting. However, the Party claiming such event shall take all commercially reasonable steps to mitigate the delay so caused in spite of such Force Majeure Event.

21.     NO WAIVER

    Either Party's failure to exercise any right under this Agreement shall not constitute a waiver of any other terms or conditions of this Agreement with respect to any other or subsequent breach, or a waiver by such Party of its right at any time thereafter to require exact and strict compliance with the terms and conditions of this Agreement. In order to be effective, all waivers under this Agreement must be in writing and signed by the waiving Party.

22.     SEVERABILITY

    If any term, Section or provision of this Agreement shall be judged to be invalid for any reason whatsoever, such invalidity shall not affect the validity or operation of any other term, Section or provision of this Agreement and such invalid term, Section or provision shall be deemed to have been deleted from this Agreement.

23.     RELATIONSHIP OF THE PARTIES:

    The relationship of the Parties shall be that of independent contractors. Neither Party will represent that it has any authority to assume or create any obligation, express or implied, on behalf of the other Party, or to represent the other Party as agent, employee, or in any other capacity, except as specifically provided herein.

24.     ENTIRE AGREEMENT; AMENDMENTS

    This Agreement, along with the applicable Software Order Form executed pursuant to this Agreement and documents or policies referenced herein or in the applicable Software Order Form sets forth the entire agreement between the Parties and supersedes any other prior or contemporaneous communications, proposals, agreements and representations between them related to its subject matter, whether written or oral, between the Parties and all amendments and extensions thereof, which will be deemed to be superseded by this Agreement. For the avoidance of doubt, this Agreement shall in no way supersede any terms and conditions of any Third-Party Software license agreement. In the event of any conflict between the provisions of this Agreement and the provisions of the any Software Order Form or any related agreement, the provisions of this Agreement in Section 2 (License), Section 6 (Confidential Information), Section 7 (Ownership & Proprietary Rights), Section 8 (Indemnification) and Section 9 (Limitation of Liability) shall prevail. With respect to any other matters, the provisions of the Software Order Form shall prevail. For avoidance of doubt, if any Software Order Form or statement of work contains certain special terms that are applicable to the relevant Software or Services, to the extent such special terms do not conflict with the aforesaid provisions of the Agreement, the special terms in the Software Order Form or statement of work shall prevail. TCS may modify this Agreement (including any documents referenced herein or in the applicable Software Order Form) at any time by posting a revised version on the link provided on the Software Order Form (or its successor link/site). However, the Agreement which is effective as of the Start Date mentioned on the applicable Software Order Form shall continue to be applicable for the Term specified in such Software Order Form. The modified and then-current Agreement will become applicable from the effective date of a new or renewal Software Order Form except that any notices related to Third Party Software shall be applicable immediately. No terms or conditions in any Licensee's purchase order or similar document will be applicable, and TCS hereby rejects any such terms or conditions.

25.     HEADINGS

    The headings and subheadings are inserted for convenience of reference only and will not be used in interpreting or construing the provisions of the Agreement.

2020, Tata Consultancy Services Limited. All Rights Reserved.

Software License Agreement v 1.0 (Release Date: 26th June 2020)


Archived Terms

This Software as a Service Agreement (this “Agreement”), applies to the SaaS Services ordered under a SaaS Order Form that references and incorporates the terms and conditions of this Agreement and is executed between the Customer and Tata Consultancy Services Limited or its Affiliate (hereinafter “TCS”) identified on the SaaS Order Form and governs Customer's Use of the SaaS

Customer and TCS are sometimes individually referred to as a “Party” and collectively as “Parties” throughout this Agreement, and the words Party and Parties shall be construed accordingly.

NOW, THEREFORE, for and in consideration of the mutual promises contained herein and other good and valuable consideration, sufficiency of which is hereby acknowledged, the Parties hereto agree as follows:

1.     DEFINITIONS

a.  “Affiliate” shall mean with respect to any entity, any other entity that at such time directly or indirectly through one or more intermediaries controls, or is controlled by, or is under common control with, such entity, where control means ownership or control, direct or indirect, of more than fifty (50) percent of such entity's voting capital/securities of such entity or has the right or power to designate or elect the majority directors or other management personnel or otherwise has the right or power to control its operating management decisions but only so long as such ownership or control exists.

b.  “API” means application program interface.

c.  “Authorized Users” shall mean an individual to whom Customer has granted access to use the Software on Customer's behalf. Users may be Customer employees, consultants, contractors, customers or agents.

d.  “Derivative Works” shall mean works that are prepared in connection with, based upon or derived from Software, Enabling Software, TCS Pre-existing IP or other proprietary material, including without limitation, a revision (e.g. updates and upgrades), modification, customization, enhancement (e.g. creation of new micro-services or interfaces), improvement (e.g. additional content or metadata within existing feature or functionality), additions (e.g. new feature or functionality or module or user interface for a use case), interfaces (including stand-alone interface code), models, adapters, plug-ins, configurations, translation, abridgment, condensation, expansion or any other form in which such material or any proprietary portion thereof may be recast, transformed, or adapted or which, if prepared without authorization of the owner of the intellectual property rights in such material would constitute an infringement of any such proprietary right..

e.  “Documentation” shall mean then-current technical, functional, support or other informational documentation which is delivered electronically or made available to Customer related to or in connection with the Software .

f.  “Enabling Software or Apps” shall mean software required to access and Use the Software or required to integrate and/or configure the Software with any third-party software applications or devices outside the Services Environment.

g.  “Fee” shall mean the fee mentioned in relevant SaaS Order Form for Use of the applicable SaaS Service.

h.  “Permitted Site” shall mean Customer's computer systems or devices where the Enabling Software or Apps or portion thereof is going to be installed and/or executed and/or from where the Software will be accessed.

i.  “SaaS” means software as a service.

j.  “SaaS Order Form” shall mean each order form for the SaaS Services ordered by Customer hereunder, Fee, applicable Support and any other related information given in the relevant SaaS Order Form executed referencing this Agreement.

k.  “SaaS Services” means the provision of access to the functionality of the Software as a cloud service and its administration, management, monitoring and any other related services except Support, as described in the relevant SaaS Order Form.

l.  “Scope” means the scope of the SaaS Services as described in the relevant SaaS Order Form.

m.  “Services Environment” means all or part of TCS' or third party operating system environment (physical, virtual or emulated) managed for software administration by TCS to provide the Software as a service to Customer, including all or part of software, servers, hardware, networks, equipment, and telecommunications facilities and the technology installed within such environment.

n.  “Software” means the object code of the TCS proprietary software being made available by TCS as SaaS, as more particularly described in the relevant SaaS Order Form and any versions, modules, components, adapters, interfaces, improvements, updates and modifications thereto provided by TCS from time to time.

o.  “Subscription Term” means the period for which the Customer is authorized to Use the SaaS Service as mentioned in the applicable SaaS Order Form.

p.  “Support” means then-current Software support offering that is provided to Customer in accordance with the Documentation as of the effective date of the applicable SaaS Order Form. Such applicable support terms are incorporated herein by reference and made a part hereof.

q.  “Customer Environment” shall mean Customer's processing computer system, hardware, software, and operating environment, telecommunications connectivity, browsers, devices, etc. that the Customer must acquire and maintain for the Use of SaaS Services.

r.  “Use” for the purposes of this Agreement shall mean (i) with respect to the SaaS Services, Customer's access to and use of the functionality of the Software deployed as SaaS; (ii) with respect to the Enabling Software, the right to install and use the Enabling Software in the Customer environment in object code format only for use with SaaS Services; (iii) with respect to the Documentation, the right to use and make a reasonable number of copies; and (iv) to the extent applicable, use shall also include the act of configuring the Software and Enabling Software, transmitting and processing of data by Authorized Users, all in connection with the internal business of the Customer and in accordance with the terms of this Agreement.

2.     SOFTWARE AS A SERVICE (SAAS)

2.1    Subject to Customer's compliance with the terms and conditions set forth in this Agreement and conditioned on Customer's payment of the Fees, TCS hereby authorizes Customer to Use, during the Subscription Term mentioned in the relevant SaaS Order Form, SaaS Services as hosted by TCS [or its Affiliate or subcontractor or vendor] on the Services Environment, which TCS may make available by telecommunication over the Internet to Customer solely for Use by Authorized Users in accordance with the Documentation, for the Scope as mentioned in the relevant SaaS Order Form solely for Customer's internal business operations and as more specifically described in the relevant SaaS Order Form. This authorization is non-exclusive, non-transferable and non-sublicensable. TCS reserves the right to modify or relocate the Services Environment and may utilize subcontractors in the provision of such SaaS Services so long as such subcontractors are bound to contractual terms no less protective of Customer's rights provided hereunder.

2.2    In order to enable access and Use of the SaaS, Customer may be required to download and/or install Enabling Software or Apps provided by TCS or any third party. Customer agrees not to use such software for any purpose other than to facilitate or enable Customer's access and Use of the Software in accordance with this Agreement. If such software is provided by a third party, the usage shall be governed by the terms and conditions of such third party. If such software is provided by TCS, subject to the terms and conditions of this Agreement, payment by the Customer of the applicable Fees, and Customer maintaining in current the authorization to Use the applicable SaaS Service, TCS hereby grants a non-exclusive, non-transferable, non-sublicensable, limited license, for the Subscription Term of the applicable SaaS Order Form, to permit Authorized Users to Use the Enabling Software or App in object code form only solely in connection with the applicable Software, installed at Permitted Sites, on the Customer Environment and for the Scope as mentioned in the relevant SaaS Order Form. If such software is required to integrate and/or configure the Software with any third party software applications outside the hosted Services Environment, the Customer shall be responsible for procuring appropriate licenses for such third party software applications and complying with the applicable terms and conditions of respective third parties.

2.3    Customer acknowledges and agrees that in order for Customer to access and Use Software, Enabling Software and SaaS Services, Customer is responsible for and required to acquire and maintain certain minimum requirements in the Customer Environment as may be stated recommended in the Documentation or communicated to Customer from time to time. Customer acknowledges and agrees that Software (including any API's), Enabling Software or SaaS Services may be updated from time to time and it may have to update or upgrade the Customer Environment accordingly and install an updated version of the Enabling Software. If required, information about updates to minimum requirements will be provided to Customer during the Subscription Term.

2.4    Trial Services. From time to time, Customer may access certain services that TCS may designate as "beta," "pre-release", "experimental", "evaluation," "trial", "promotional" or "free" ("Trial Services"). Trial Services may be provided to Customer without charging subscription fee, except as otherwise specified, on 'as is' basis without any warranties or liabilities and used solely for internal evaluation purposes. TCS may limit, suspend, or terminate Customer's access to any portion of the Trial Services for any reason, in TCS' sole discretion, including, for example, the expiration of the Trial Services period, to enforce Trial Services usage limitations, or to protect services or systems. Any Trial Service is subject to change without notice and may differ substantially upon commercial release. Customer acknowledges and understands that Trial Services may not have been tested or verified to meet security requirements and may not provide standard security features and may not be secure. Accordingly, Customer agrees not to store any data that require confidential or secure treatment, including sensitive, regulatory or personal data. Trial Services may become unavailable or be taken offline at any time without notice and any data maintained in Trial Services environments may be deleted at any time, including at the end of the trial period, if Customer does not subscribe to a paid subscription before the Trial Services become unavailable or the trial period ends. TCS is not responsible for any loss or compromise of data or breach of data security arising from Customer's use of Trial Services. Customer's use of any trial services is at its own sole risk.

3.     CUSTOMER'S RESPONSIBILITIES AND CONSENTS

3.1    Customer acknowledges that Customer is responsible for:

a.  all Customer information, data, instructions, or other material provided or introduced into the Services Environment, including without limitation accuracy, quality, legality, backup and its use;

b.  providing all Customer data in a format compatible with SaaS Services, Software and Enabling Software;

c.  acquisition, installation and maintenance of the Customer Environment and complying with the applicable terms and conditions of the respective third-party products used in Customer Environment;

d.  its Authorized Users and any breach or non-compliance of this Agreement by any Authorized User shall be deemed to be a breach or non-compliance by Customer;

e.  all activities, access, use and transmissions that occur through Customer's or its Authorized Users' accounts, even if without Customer's knowledge or if done by third parties;

f.  administration and safeguarding of access to, and related credentials for, the Authorized Users of the SaaS Services, including accounts, passwords or usernames;

g.  choice, installation, use and maintenance of any third-party software not forming part of the SaaS Services, Enabling Software, which is and/or to be used in connection with the SaaS Services or Enabling Software;

h.  making regular back-ups of Customer data to be processed via the Software, and

i.  determining whether the Software and/or the SaaS Service is appropriate for its purposes, storage and processing of information subject to any specific law or regulation or any standard and complying with any laws or regulations applicable to Customer or Customer's industry. TCS will comply with laws or regulations that are applicable to SaaS Service providers.

3.2    Customer shall not, and shall not permit any party or person, directly or indirectly, to:

a.  gain or attempt to gain unauthorized access to, intercept, interfere with, expropriate or do any harm to, any account, workspace, software, data, files, computer systems or environments accessible via the SaaS Services, including without limitation monitoring, crawling, storing or transmitting any malicious code, malware, viruses, scripts, agents, worms, time bombs, spyware, adware, bots, or Trojan horses, or interfering with other customers receiving SaaS Services or with the security, integrity or performance of the SaaS Services;

b.  circumvent, bypass, delete or remove any form of protection, security, passwords, controls, functional or technical restrictions or limitations, or enable functionality disabled by TCS, in connection with the SaaS Services, Software, Enabling Software or Services Environment;

c.  rent, lease, lend, license to a third party, sublicense, distribute, publish, display, post, transmit, timeshare, telecommunicate, host, frame, sell, resell, reproduce, assign, transfer, or in any way commercially exploit the SaaS Services or Enabling Software or any intellectual property rights therein;

d.  access and use or make available the SaaS Services or Enabling Software for any purpose other than its own internal business purposes, including without limitation as a service provider to third parties or as a managed or network provisioned service;

e.  perform any security testing, including without limitation, penetration testing, remote access testing, network discovery, vulnerability scanning, password cracking, etc. of the SaaS Services, Software, Enabling Software or Services Environment without TCS' prior written consent, or disclose any results of the same;

f.  interface or link or include, without express written permission, the SaaS Services, Software or Enabling Software with any other systems or applications or services;

g.  access or use SaaS Services, Software, the Enabling Software or Apps, the Services Environment or the Services provided under this Agreement, in any manner or for any purpose that violates any applicable law or the rights of others;

h.  recreate, copy, reproduce, modify, reformat, create Derivative Works of, the Software, the Enabling Software, or any portions thereof; reverse engineer, disassemble, de-compile the Software, the Enabling Software, or any portions thereof, to attempt to discover the source code or underlying software or structures of Software, Enabling Software except as legally required for interoperability purposes and where such information is requested in writing from and not made available by TCS;

i.  file for any patents, or seek other intellectual property protection, on any inventions or other intellectual property learned from or relating to or derived from the TCS Proprietary Solution or any related materials, anywhere in the world.

j.  use the Software on any part thereof for purposes of: competitive or comparative analysis; the development, provision or use of a competing software or service; or any other purpose that is to the TCS's detriment or commercial disadvantage;

k.  interface or link or combine any open source software with Software or Enabling Software in such a way that could cause or could be interpreted or asserted to cause the TCS Proprietary Solution to become subject to any encumbrance or terms and conditions of any open source license;

l.  to, remove, alter or otherwise render illegible any of TCS's logo, trademark, copyright notice or other proprietary or confidentiality markings that may be placed on the Software, Enabling Software, or components thereof, or Documentation provided to Customer hereunder.

3.3    Customer agrees to maintain and use systems and procedures that allow Customer to accurately and completely track, document, and report entitlements and Use of SaaS Services and Enabling Software and provide information and attestation relating to its Use of SaaS Services and the Enabling Software, as required by TCS to verify Customer's compliance with the Agreement. Customer shall maintain a written, up to date list of current Authorized Users and any Scope metric as agreed under the relevant SaaS Order Form and provide such list to TCS within five (5) business days of the written request at any time by TCS, in order to verify compliance. If the compliance verification reveals Customer to be in breach of this Agreement , Customer shall be liable to pay TCS immediately on demand additional Fee, as per then current TCS price list, with respect to the increased or extended use of the SaaS Services as revealed by the compliance verification. Payment of the amounts as stated above shall not release the Customer from its contractual obligations. TCS and/or its licensors expressly reserve the right to claim damages for any further prejudice.

3.4    Customer consents to the collection of billing and administrator account information about Customer on the SaaS Order Form and lawful use, disclosure, processing and transfer of such information to and by TCS, its Affiliates, partners and their respective third party service providers, solely for the purposes of processing Customer's order and/or payments and providing the SaaS Services, Support, Enabling Software and Documentation. Customer also consents to TCS and/or its Affiliates' administrative, support and investigative personnel, crawling and/or monitoring, collecting, processing and using SaaS Services usage technical data related to Customer's account for billing and administrative purposes, to provide Support and investigate fraud, abuse or any violations of the Agreement.

3.5    TCS shall not have any rights in the Customer data except as stated herein. To the extent any Customer data, information or other material is required to be used in the operation and/or performance of Software and/or the provision of Services hereunder, Customer hereby grant to TCS, its Affiliates and third party service providers a non-exclusive, irrevocable, worldwide, fully paid up and royalty free right and license to use, copy, display, disclose, modify, reproduce, sublicense and distribute such Customer data, information or material solely to provide SaaS Services or Support. Customer agrees that Customer data may not be fully recoverable beyond the last restoration archive point where SaaS permits uploading, copying, archiving or storage of Customer Data in the Services Environment.

3.6    Customer acknowledges and agrees that Customer data that TCS processes on Customer's behalf may be transferred to, and stored and processed in, India or any other country in which TCS or its Affiliates or subcontractors maintain facilities. Customer appoints TCS to perform any such transfer of Customer data to any such country to store and process Customer data in order to provide the SaaS Services or Support. Customer shall ensure that the Customer is entitled to transfer the relevant personal data to TCS so that TCS may lawfully use, process and transfer the personal data in accordance with this Agreement on the Customer's behalf and that the relevant third parties have been informed of, and have given their consent to, such use, processing, and transfer as required by all applicable data protection legislation.

4.     SECURITY AND DATA PRIVACY

4.1    The Parties acknowledge that security of Customer data is a shared responsibility. Without limiting disclaimers under Section 10 (Disclaimer) or Customer's obligations under Section 3, TCS will maintain reasonable controls for the security and protection of any Customer data for SaaS Services at the primary and failover zones/sites (where applicable) in accordance with the Security Policy available at https://mastercraft.tcs.com/security. Customer will implement or maintain data classification, access management, backup and retention controls (each meeting applicable organizational, regulatory and compliance requirements) and must implement and enforce necessary security processes and system controls. TCS does not access Customer's user accounts, or Customer data in the course of providing SaaS Services, except (i) in the course of data center business and Service Environment operations hosting the SaaS Services, if required, or (ii) at Customer's specific request as reasonably required in the provision and support of Services or dealing with technical issues. Neither Party will be liable for any security incidents arising from other Party's lack of reasonable security controls, negligence, or failure to comply with the terms of this Agreement.

4.2    Customer acknowledge that the Software and/or the SaaS Services are not intended for use with or for processing personal or sensitive personal information, protected health information, credit card numbers, financial account numbers, or other similarly sensitive information, and that Customer assume all risk arising from use of any such information with the Software and the SaaS Services, including without limitation the risk of any inadvertent disclosure or unauthorized access thereto or export.

4.3    Customer acknowledge that TCS will process a certain amount of Customer personal data, like IP address used to connect Customer's computer to the Internet, full name, authentication details, etc. for the purposes of providing the SaaS Services. The processing of this personal data will be carried out according to TCS Privacy policy available at https://www.tcs.com/privacy-policy.

4.4    To the extent TCS and/or its Affiliate is a processor or sub-processor of Personal Data subject to the GDPR, the Data Processing Addendum available at https://mastercraft.tcs.com/dpa govern that processing and forms part of this Agreement and Customer's use of the Software / SaaS Services constitutes instruction to TCS and/or its Affiliate for processing the Personal Data on behalf of the Customer.

4.5    To the extent Customer is accessing/using the Software or SaaS Services from within the United States, the following conditions (as well as those indicated for the CCPA in the TCS privacy notice on https://www.tcs.com/privacy-policy will apply in addition to the other terms and conditions outlined in this Agreement, excluding Data Processing Addendum:

a.  For the purposes of use within the United States, the California Consumer Protection Act (CCPA) will apply to Customer's use. In the same way TCS acts as a processor of Customer personal data outlined above, Customer agrees that TCS will act as a service provider under the CCPA. In regard to Customer account data, TCS will act as a business under the CCPA to the extent necessary for TCS to provide the SaaS Services agreed to and will only process account data for legitimate business purposes. In either event, whether TCS is acting as a service provider or a business under the CCPA, TCS will process, retain, use and disclose personal information only as necessary to perform the SaaS Services agreed to be provided. Additionally, Customer grants TCS a limited, non-exclusive, royalty-free right and license during the Subscription Term to process Customer's personal data for the sole purpose of providing the SaaS Services set forth in this Agreement.

b.  Where TCS acts as a business under the CCPA for the processing of Customer account personal information, Customer agrees to assist TCS in complying with requests made to TCS by consumers as TCS may be obliged to fulfill.

c.  TCS neither purchases nor sells (as defined in the CCPA) Customer's personal information, or that of Customer's end users as it is processed for the provision of the SaaS Services. TCS also does not process the personal information Customer's provide for any other commercial purpose other than providing the SaaS Services agreed upon.

d.  Customer agrees that Customer is responsible for complying with relevant data protection law as may apply to the personal data Customer provides to TCS; particularly where CCPA is applicable to Customer. Additionally, for the duration of Customer's use of the Service, Customer agrees that Customer has no knowledge or reason to believe that Customer is unable to comply with applicable legal obligations.

e.  TCS will ensure that any person it authorizes to process the personal data Customer provides to us within the Scope of providing the SaaS Services has agreed to protect personal information consistent with this Agreement.

5.     ORDERING, FEES AND TAXES

a.  Customer shall pay to TCS the Fees or any other applicable charges, in the amount and manner set forth in the applicable SaaS Order Form. TCS shall submit invoices for the Fees as per the payment terms set forth in SaaS Order Form. Payment of invoices shall be made by Customer to TCS within 30 days following receipt of each such invoice or as may be agreed to in the applicable SaaS Order Form. All Fees are non-cancelable and non-refundable, except as provided in this Agreement or required under the applicable law.

b.  TCS shall have the right but no obligation to monitor whether the applicable Scope of Use is being adhered to by the Customer. In the event Customer exceeds the authorized use in accordance with the agreed Scope, the overage will be treated as an order for excess use and Customer will be billed for the overage at the then current TCS price list for the remainder of the Subscription Term. TCS shall also be entitled to interest thereon from the date of such overage.

c.  If there is any delay in payment of the amount due, without prejudice to other rights available to TCS , TCS shall be entitled to interest @ 1.5 % per month or as may be otherwise agreed to in the applicable SaaS Order Form or the maximum rate permitted by law, whichever is lower, calculated on the amount due from the date the payment became due until the recovery is made in full with interest.

d.  All Fees to be paid under any SaaS Order Form pursuant to this Agreement are exclusive of any taxes, duties, or similar charges imposed by any government. Customer shall be responsible for all federal, state, dominion, provincial, or local sales, use, value added, service or other similar taxes that may be imposed by any applicable taxing jurisdictions upon Customer or TCS, relating to the Software or SaaS Services provided hereunder or the Fees payable therefor. Provided however that TCS shall be solely responsible for any corporate taxes and income taxes based upon the income of TCS.

e.  TCS reserves the right to withhold the provision of Services till such time all the payments due to it under this Agreement have been made by Customer and any such withholding by the TCS shall not be treated as breach by it of the provisions of this Agreement. TCS may impose a reconnection fee in the event Customer is suspended and thereafter requests access to Services.

f.  Customer is responsible for paying for the complete usage agreed in the applicable SaaS Order Form, whether actively used or not. All pricing terms are confidential, and Customer agrees not to disclose them to any third party without prior written consent from TCS or unless TCS has made them publicly available beforehand

6.     OWNERSHIP AND PROPRIETARY RIGHTS.

6.1    As between the Parties, Customer acknowledges and agrees that TCS and/or its Affiliates and/or their respective licensors does and will continue to own all intellectual property and intellectual property rights in or attached to the Software, Enabling Software or Apps, Documentation, SaaS Services and Services Environment including without limitation, in or attached to any Derivative Works thereof, whether solely or jointly conceived, or even if made for the Customer and/or created as part of or in the course of performing or providing the any services. Nothing contained herein shall be construed as a transfer, assignment or conveyance by TCS to Customer of the ownership, interest or title to the intellectual property or intellectual property rights in or attached to the Software, Enabling Software or Apps, Documentation, Services Environment or any Derivative Works thereof. The Customer only receives the right to Use for the Subscription Term explicitly granted by TCS to Customer hereunder.

6.2    Customer acknowledges and agrees that TCS shall have the right to collect, use, disclose, publish, or otherwise exploit without restriction or compensation to Customer, including without limitation, in future releases or further developments, any technical data relating to the use of the Software and/or Services, comments or feedback that Customer provides regarding the Software, Enabling Software or Apps, Documentation or the Service and reference the rights granted to the Customer; or any and all knowledge and information arising out of use of the Software (including Derivative Works, if any), Documentation or the Service by the Customer

7.     THIRD PARTY SOFTWARE

Customer acknowledges that certain components of the Software and/or the Services may be covered by so-called "open source" software licenses ("Open Source Software" or "OSS") or third party proprietary software components (collectively "Third Party Software"). Notwithstanding the Use grant in Section 2, Third Party Software, if any, contained in this Software and/or the Services and the Use thereof, shall be subject to the terms and conditions of the relevant Third Party Software license agreement only. Third Party Software and related information (including relevant notices) for the versions of the Software Used are mentioned in the accompanying Documentation or in the applicable SaaS Order form In the event of any conflict between the terms of this Agreement and those in the relevant license agreement applicable to such Third Party Software components, the terms of the applicable license agreement shall prevail with respect to use of that relevant Third Party Software component. To the extent the terms of the licenses applicable to any OSS require licensor to make an offer to provide source code or related information in connection with the Software, such offer is hereby made, and may be accessed by the Customer from information provided in the accompanying Documentation or through the applicable SaaS Order Form, or may be requested by the Customer in accordance with section 16.

8.     SOFTWARE SUPPORT.

8.1    TCS and/or its Affiliates will provide technical support relating to the Software in accordance with the Software Support Documentation, as referenced in the applicable SaaS Order Form.

9.     CONFIDENTIAL INFORMATION

9.1    Each Party (the "Receiving Party") acknowledges and agrees to maintain the confidentiality of Confidential Information (as hereafter defined) provided by the other Party (the "Disclosing Party") hereunder. The Receiving Party shall not disclose or disseminate the Disclosing Party's Confidential Information to any person other than those employees, agents, contractors, subcontractors, service providers and licensees of the Receiving Party, or of its Affiliates, who have a need to know it in order to assist the Receiving Party in performing its obligations, or to permit the Receiving Party to exercise its rights under this Agreement. In addition, the Receiving Party (i) shall take all such steps to prevent unauthorized access to the Disclosing Party's Confidential Information, as it takes to protect its own confidential or proprietary information of a similar nature, which steps shall in no event be less than a reasonable standard of care, (ii) shall not use the Disclosing Party's Confidential Information, or authorize other persons or entities to use the Disclosing Party's Confidential Information, for any purposes other than in connection with performing its obligations or exercising its rights hereunder, and (iii) shall require all persons and entities who are provided access to the Disclosing Party's Confidential Information, to execute confidentiality or non-disclosure agreements containing provisions substantially similar to those set forth in this Section 9. The provisions of this Section respecting Confidential Information shall not apply to the extent, that such Confidential Information is: (a) already known to the Receiving Party free of any restriction at the time it is obtained from the Disclosing Party, (b) subsequently learned from an independent third party free of any restriction and without breach of this provision; (c) is or becomes publicly available through no wrongful act of the Receiving Party or any third party; (d) is independently developed by the Receiving Party without reference to or use of any Confidential Information of the Disclosing Party; or € is required to be disclosed pursuant to an applicable law, rule, regulation, government requirement or court order, or the rules of any stock exchange. Upon the Disclosing Party's written request at any time, or following the completion or termination of this Agreement, the Receiving Party shall promptly return to the Disclosing Party, or destroy, all Confidential Information of the Disclosing Party provided under or in connection with this Agreement, including all copies, portions and summaries thereof

10.     REPRESENTATIONS AND WARRANTIES; DISCLAIMER

10.1    Each Party represents, warrants and covenants to the other that: (i) it is duly organized and validly existing and in good standing under the laws of the state of its incorporation or formation; (ii) it has the full right and authority to enter into and that this Agreement constitutes a legal, valid and binding obligation; and (iii) its execution, delivery and performance of this Agreement does not and will not conflict with, or constitute a breach or default under, its charter of organization, or any contract or other instrument to which it is a party.

10.2    Except for the express representations and warranties in this Section 10, TCS does not make any representations or warranties, express, implied or statutory including without limitation any implied warranties of merchantability, non-infringement, quality, fitness for a particular purpose, any legal or regulatory compliance requirements, quiet enjoyment, system integration, configuration, accuracy, reliability, security, error- or virus-free, un-interruption, support correction or repair (unless otherwise agreed) or otherwise that SaaS services, the Software, the Enabling Software or Derivative Works provided hereunder will meet Customer's business requirements or operate in every combination or environment desired by Customer with any data, devices, computer systems and programs of its choice or that the remedying of one program error does not result in the occurrence of other program errors or otherwise any warranties arising out of any course of dealing or usage or trade. All other representations and warranties are hereby disclaimed. No advice, information or support obtained by the Customer from TCS, its Affiliates or from any partner or any third party or through the SaaS services shall create any warranty not expressly stated in the Agreement. to the extent, a law applies to customer in a particular jurisdiction that does not allow the exclusion of certain warranties, some or all of the exclusions set forth above may not apply to Customer, and Customer may have additional rights.

10.3    Customer acknowledges that TCS does not control the transfer of data over communication facilities, including the internet, and that the Services may be subject to limitations, delays and other problems inherent in the use of such communications facilities. TCS is not responsible of any delays, delivery failures, or other damage resulting from such problems or for any issues related to the performance, operations or security of the Services that arise from Customer Data.

10.4    Customer and Authorized Users further acknowledge that the Software, Enabling Software and SaaS Services are not intended or suitable for use in situations or environments where a failure, time delay, error or inaccuracy could lead to death, personal injury, or severe physical or environmental damage, including without limitation, the operation of nuclear facilities, aircraft navigation, or communication systems, air traffic control, transportation systems, autonomous vehicles, life support or weapons systems and TCS disclaims any warranties on the Software, Enabling Software and SaaS Services in such situations or environments.

10.5    Customer acknowledges and agrees that the TCS Software or the SaaS Service is not a substitute or alternative for measures or advice or alerts and does not replace any act or functions which Customer has or needs to put in place in accordance with laws, regulations and policies applicable to it and its activities or otherwise should be performed or are otherwise recommended, including without limitation, to monitor, arrive at decisions and take corrective actions. Customer acknowledges and agrees that usage, environment and other conditions can adversely affect the Software, Enabling Software and SaaS Services' detection, analysis, transmission and response capabilities and that Software, Enabling Software and SaaS Services cannot and/or are not to be used in all environmental or work conditions. Customer further acknowledges that the Software, Enabling Software and SaaS Services have not been developed to meet the Customer's specific requirements and it is responsible for ensuring that Software, the Enabling Software together with the Derivative Works, the deliverables (if any) and SaaS Service satisfies or meets its requirements. When using the Software, the Enabling Software and the SaaS Services, the Customer shall observe the guidelines set down in the pertinent Documentation or as communicated by TCS from time to time

11.     INDEMNIFICATION:

11.1    Subject to Sections 11.4 and 7, TCS will defend, or at its option settle, any unaffiliated third party claim against the Customer alleging that the SaaS Services and Documentation, when used in accordance with this Agreement and the applicable SaaS Order Form, during the Subscription Term, infringes the registered intellectual property rights of a third party ("Infringement Claim") in the territory of Customer's address on the applicable SaaS Order Form, and pay any and all damages, charges, costs, including without limitation reasonable legal fees and disbursements ("Losses") arising therefrom which are finally decided by a court of competent jurisdiction, or arrived at during settlement of such third party claim; provided that the TCS shall have no obligations to the Customer under this Section 11.1 or Section 11.2 below for Losses to the extent resulting from:

a.  Customer's or any Authorized User's breach of this Agreement, including but not limited to, use of the SaaS Services, Software, Enabling Software and Documentation, in a manner contrary to or in violation the provisions of this Agreement; or

b.  Use of the SaaS Services, the Software or the Enabling Software in combination with third party hardware or software, or with third party services, processes or materials where the infringement would not have occurred but for such combination; or

c.  Customer's refusal, delay or failure (where applicable) to implement corrections, revisions, updates or upgrades provided by TCS, the use of which would have prevented any such Infringement Claim; or

d.  TCS's compliance with any specific requirements, instructions or technical designs of the Customer;

e.   TCS' use, processing or storage of or otherwise arising out of or in relation to any Customer materials, information or data; or

f.  Customer's or its Authorized Users continued use of the SaaS Services, the Software, the Enabling Software, the Documentation or other allegedly infringing activity after receiving notice of the alleged infringement; or

g.  Any version of the SaaS, or the Enabling Software which is no longer supported by TCS.

11.2    Subject to the foregoing provisions, in the event that any Infringement Claim is initiated against Customer, or in the TCS's sole opinion is likely to be initiated for which TCS is liable in terms of Section 11.1, then TCS may, at its sole discretion and expense, either:

a.  modify or replace the infringing part of the SaaS Services or Documentation so that such part is no longer infringing; or

b.  procure for Customer the right to continue using the infringing part of the SaaS Services.

c.  If TCS determines that neither of options 11.2 (a) and (b) is reasonably available, TCS may terminate the applicable SaaS Order Form or part thereof upon written notice to Customer and refund to Customer the portion of the pre-paid Fees covering the unexpired Subscription Term for such SaaS Service.

The provisions of Section 11.1 and Section 11.2 state the TCS's entire liability and Customer's sole remedy with respect to any Infringement Claim.

11.3    Customer agrees to defend, indemnify and hold TCS and its affiliates, licensors and their respective officers, agents, employees, harmless from any and all damages, claims, demands, actions, penalties and expenses, including reasonable legal fees relating to or arising out of out of sub-sections (a) to (g) of Section 11.1 or any matters connected therewith."

11.4    Neither Party ("Indemnitee") shall be entitled to seek any indemnification from the other party ("Indemnitor") under this Section 5 unless Indemnitee (i) provides Indemnitor with prompt written notice of any such Infringement Claim and furnish a copy of each communication, notice or other action relating to such claim and any subsequent litigation updates, for which Indemnitee is seeking or may seek indemnification hereunder; (ii) permits the indemnifying Party to assume sole authority and control defense and settlement of the claim and any subsequent appeal at its own expense; (iii) does not make any statement or admission in relation to such claim which may prejudicially affect the chances of settlement or defense of such claim; and (iv) provides information and assistance reasonably requested in connection with such claim or suit or settlement, including any statements to third parties regarding the claim; provided, further, however, that (1) no settlement involving consideration, concessions or agreements affecting the Indemnitee shall be made without the Indemnitees consent, which shall not be unreasonably withheld, and (2) the other Party may participate in any such claim or suit at its own expense.

12.     LIMITATION OF LIABILITY

12.1    Except as stated in Section 12.3, neither Party shall be liable to the other for any special, indirect, incidental, consequential, exemplary or punitive damages, or for loss of revenue, investment, profit, reputation, goodwill or anticipated savings, loss or corruption or interruption of or damage to data, business interruption, whether in contract, tort or other theories of law, even if the Party has been advised of the possibility of such damages or if the remedy otherwise fails of its essential purpose.

12.2    Except, as set forth in Section 12.3 and for breach of confidentiality obligations (but excluding any breach of personal data or breach of privacy or data protection laws by TCS), the total cumulative liability of either Party under this Agreement shall not exceed in aggregate the amount paid or payable to TCS by the Customer for the relevant SaaS Service that gives rise to such liability for the twelve (12) months period immediately preceding such claim. This limitation of liability is cumulative and not per incident. Failure of the Customer to pay the applicable Fees owing to TCS under this Agreement shall not be subject to the aforesaid liability cap amount.

12.3    The limitation on either Party's liability as set forth in Section 12.1 and Section 12.2 shall not apply to liability for damages, resulting from (i) the wilful misconduct; (ii) indemnification obligations of the Parties under this Agreement; (iii) infringement or misappropriation by Customer or its Authorized Users of intellectual property rights of TCS in the SaaS Services, the Software, Enabling Software or the Documentation; or (v) breach by Customer of Section 10.4. Notwithstanding anything contrary to anything in this Agreement, for Trial Services, TCS' and its Affiliates liability is limited to direct damages up to US$100.00 USD or an equivalent amount in applicable local currency.

12.4    TCS, its Affiliates and their respective directors, officers, employees, agents, subcontractors or service providers, shall not be liable or responsible for: (a) any delay or failure of any obligations, if and to the extent Customer or its Authorized Users have failed to comply with the terms of this Agreement; (b) any loss, damage or liability arising from or due to Customer data, information or other material; (c) any security incidents arising from Customer data, information or other material or Customer's lack of reasonable security controls or negligence; (d) any delays, delivery failures, damages or losses resulting from materials, software, data, systems, networks, facilities, products or services not furnished or provided by TCS; (e) the deletion, correction, destruction, damage, loss, corruption, failure to store or recovery of any Customer data arising out acts or omissions of Customer or its Authorized Users. In such event, TCS shall be (a) allowed additional time as may be required to perform its obligations, and (b) entitled to charge the Customer for additional costs incurred, if any, as may be mutually agreed upon between the Parties.

12.5    The disclaimers and limitations of liability under this Agreement will apply regardless of the cause of action, whether in contract, tort, infringement or other theories of liability. Some jurisdictions do not allow the exclusion or limitation of certain damages. Nothing in this Section 12 limits or excludes any liability that cannot be limited or excluded under applicable law. Customer acknowledges that the commercial terms set forth in this Agreement reflect the allocation of risk set forth in this Agreement and that TCS would not enter into this Agreement without these limitations on its liability.

13.     SUSPENSION

13.1    Notwithstanding TCS' right to terminate, Customer acknowledges and agrees that TCS may, directly or indirectly, suspend, disable, deactivate or otherwise deny Customer's, any Authorized User's or any other third party's Use of the SaaS Services, without incurring any resulting obligation or liability, if:

a.  TCS believes, in its good faith and reasonable discretion, that:

i.  Customer or any Authorized User has failed to comply with, any term of this Agreement, or accessed or used the SaaS Service, Software, the Enabling Software or Apps, the Services Environment provided under this Schedule, beyond the Scope of the rights granted or in any manner that does not comply with any instruction or requirement of the Documentation;

ii.  Customer's violation of Section 3.2 of this Agreement;

iii.  Customer or any Authorized User is, has been, or is likely to be involved in any fraudulent, misleading or unlawful activities;

iv.  Use or non-use of the SaaS Services, Software by Customer, or Customer data, which poses an imminent threat to the Software or the SaaS Services or third party service provider systems or other TCS customers or result in a violation of applicable law, regulation, legal obligation or rights of any third party;

v.  any materials provided by Customer violate the rights of any third party; or

vi.  Customer has ceased to operate in the ordinary course, made an assignment for the benefit of creditors or similar disposition of Customer assets, or become the subject of any bankruptcy, reorganization, liquidation, dissolution, or similar proceeding; or

vii.  x

b.  TCS receives a judicial or other governmental demand or order, subpoena or law enforcement request that expressly or by reasonable implication requires TCS or its Affiliate to do so.

This Section 13 does not limit any of TCS's other rights or remedies, whether at law, in equity or under this Agreement. TCS may remove any content or data of Customer in the Services Environment for such period as TCS deems necessary to prevent such harm or violation. TCS shall have no liability to Customer if TCS takes such action. Any such suspension by TCS shall not be treated as breach by it of the provisions of this Agreement. TCS may impose a reconnection fee in the event Customer is suspended due to its default and thereafter requests access to the SaaS Services. Customer remains responsible for all Fees during the period of suspension and any reconnection charges; however, Customer data will not be erased, except as specified elsewhere in this Agreement. TCS will endeavor to provide sufficient advance notice of suspension and opportunity to resolve any breach wherever practical.

14.     TERM AND TERMINATION

14.1    This Agreement shall become effective as of the Start Date of the Subscription Term mentioned in the applicable SaaS Order Form and shall continue to remain in effect until the expiry of the Subscription Term mentioned therein, unless this Agreement or applicable SaaS Order Form is terminated in accordance with the provisions herein.

14.2    Termination for Convenience. If the applicable SaaS Order is for more than one year, either Party may terminate the applicable SaaS Order Form by a written notice to the other Party at least sixty (60) days before the expiry of the then-current year of services. For removal of doubt and by way of illustration, if any Party intends not to continue the applicable SaaS Order Form or relevant SaaS Service say after 24th month from the Start Date mentioned in the applicable SaaS Order Form, such written notice should be given before the start of 22nd month from the Start Date. If the notice of termination is not given at least two (2) months before the expiration of the then-current year of services, the notice of termination shall become effective only at the expiration of the next year of applicable SaaS Service. The Customer shall be liable to pay the applicable Fee up to the date of termination in addition to all unpaid Fees due on the date of termination.

14.3    Termination for Material Breach. Either Party may terminate this Agreement or relevant SaaS Service immediately by a written notice to the other Party (i) in the event of a material breach by the other Party, that is not curable, and by a written notice of 30 days, if the breach is curable and is not cured within the said notice period; or (ii) in the event of any proceedings in bankruptcy, insolvency or winding up filed by or against the other Party or for the appointment of an assignee or equivalent for the benefit of creditors or of a receiver or of any similar proceedings; or (iii) immediately if Customer assigns or transfers this Agreement or any of its obligations hereunder to any third party in violation of Section 17(b); or (iv) if Customer fails to pay when due any undisputed amount of Fees and fails to remedy that breach or non-payment within five days after receipt of written notice from TCS demanding that Customer do so.

14.4    In addition to the Termination provisions under Section 14 of the Agreement, TCS may also terminate this Agreement or applicable SaaS Order Form or SaaS Service immediately upon notice to Customer (a) for cause, if any act or omission by Customer or any Authorized User results in a suspension described in Section 13 of this Agreement, (b) if TCS' relationship with a third party partner who provides software or other technology TCS uses to provide the Software or SaaS Services expires, terminates, or requires TCS to change the way TCS provides the Software or other technology as part of the SaaS Services, (c) if TCS believes providing the SaaS Services could create a substantial economic or technical burden or material legal or security risk for TCS, (d) in order to comply with the law or requests of governmental entities, or (e) if TCS determines use of the SaaS Services by Customer or any Authorized User or TCS' provision of any of the SaaS Services to Customer or any Authorized User is impractical, prohibited, or unfeasible for any legal or regulatory reason.

14.5    Effect of expiry or termination.

(a)  In the event of termination or expiry of this Agreement or Subscription Term of the relevant SaaS Service, Customer shall (i) forthwith cease to access and/or use any of relevant SaaS Service, Software, the Enabling Software, the Documentation and Services; (ii) return to TCS any of TCS confidential and proprietary information and material in its possession; (iii) immediately pay any and all unpaid Fees due on the date of termination. No data access or retrieval services are available post expiry or termination of this Agreement or applicable SaaS Service and/or SaaS Order Form. Customer is advised to take regular back-ups of Customer data on the applicable SaaS Services before such expiry or termination. Customer data may, however, be retained for a period of thirty (30) days post expiry or termination of the Subscription Term and may be made available if the subscription is renewed by the Customer within such thirty (30) days.

(b)  Survival: Termination shall be without prejudice to any other rights or remedies a Party may be entitled to hereunder or at law and shall not affect any accrued rights or liabilities of either Party. The provisions of this Agreement and the applicable SaaS Order Form, which by their very nature are necessary to determine, enforce or interpret the rights and obligations of the Parties shall survive any expiration or termination of this Agreement or applicable SaaS Order Form, including without limitation, Sections 3, 5, 6, 7, 10.2, 11, 12, 14.4, 15, 16, 17(c), (e) and (f) of the Agreement.

15.     GOVERNING LAW AND DISPUTE RESOLUTION.

15.1    This Agreement shall be governed by laws of jurisdiction where Tata Consultancy Services Limited or its branch office or its Affiliate which accepts the SaaS Order Form is organized or as may be otherwise agreed to specifically in the applicable SaaS Order Form, without giving effect to the conflicts of law principles thereof and Courts in such jurisdiction shall have the exclusive jurisdiction over any matter arising out of or connected with this agreement. The Uniform Computer Information Transactions Act or the U.N. Convention on the International Sales of Goods will not govern this Agreement.

15.2    The Parties will use their best efforts to resolve any controversy or claim arising out of or relating to this Agreement through good faith negotiations during a period of 10 business days after the date of a written notice of a controversy or claim.

15.3    Subject to Section 15.2, any disputes, controversy or claim arising out of or in connection with this Agreement will be finally settled by arbitration in accordance with commercial arbitration rules of the International Chamber of Commerce (ICC) by one or more arbitrators appointed in accordance with said Rules for the time being in-force, which Rules are deemed to be incorporated by reference in this Section. The arbitration shall be conducted in English language and the seat of arbitration shall be city where Tata Consultancy Services Limited or its branch office or its Affiliate which accepts the SaaS Order Form which gives rise to dispute has its registered office or branch. If ICC does not have a seat such place, the seat shall be the city nearest to the place where Tata Consultancy Services Limited or its branch office or its Affiliate, which accepts the SaaS Order Form that gives rise to dispute, is, organized and ICC has a seat. Parties may agree to arbitration in accordance with arbitration rules of an institution other than ICC and/or seat of arbitration in the applicable SaaS Order Form. The arbitrator will be a third party mutually agreed to by the Parties, or if the Parties cannot agree, claims shall be heard by a panel of three arbitrators. Within thirty (30) days after the commencement of arbitration, each Party shall select one person to act as arbitrator and the two selected arbitrators shall select a third arbitrator within thirty (30) days of their appointment. If the arbitrators selected by each Party are unable or fail to agree upon the third arbitrator, the third arbitrator shall be selected by the arbitration institution. The arbitrators will have no authority to award punitive or other damages not measured by the prevailing Party's actual damages. Neither a Party nor an arbitrator may disclose the existence, content, or results of any arbitration hereunder without the prior written consent of both the Parties. Licensee on behalf of itself and each Authorized User agrees to waive any right it may have to: (i) a trial by jury; and (ii) commence or participate in any class action against TCS, its Affiliates, licensors or subcontractors, related to this Agreement.

15.4    Nothing herein shall prohibit TCS from seeking a temporary restraining order, preliminary injunction or other provisional relief if, in its judgment, such action is necessary to avoid irreparable damage, to preserve the status quo, or to prevent or stop the violation of these term and conditions and/or infringement of intellectual property rights or other proprietary rights or Confidential Information of TCS, its Affiliates and/or their respective licensors, or from bringing and pursuing legal action to specifically enforce the provisions of this Section.

16.     NOTICES:

16.1    All notices and other communications required under this Agreement will be in writing and sent to the address for such Party mentioned on the applicable SaaS Order Form, or to such other address as will be given by either Party to the other in writing, and will be effective: upon actual delivery if presented personally or sent by express overnight courier (with a signature acknowledging receipt), or seven days following deposit in the mail if sent by certified or registered mail, postage prepaid, return receipt requested to the party to be notified. Copy of all notices to TCS shall be sent to the attention of General Counsel, Tata Consultancy Services Limited, TCS House, Raveline Street, Fort, Mumbai, India 400 001.

17.     MISCELLANEOUS

a.  Amendment. This Agreement (including any policies and referenced documents) may be amended by TCS any time in TCS' sole discretion by posting a revised version on web site at https://mastercraft.tcs.com/ or any successor site. The amended terms will become effective upon posting for Trial Services or for non-paying Customers. For paying Customers, the Agreement which is effective as of the Start Date mentioned on the applicable SaaS Order Form shall continue to be applicable for the Subscription Term specified in such SaaS Order Form. The amended then-current Agreement will become applicable from the effective date of a new or renewal SaaS Order Form. However, the amended policies or documents (such as privacy policy and security policy) where such revision is done to meet any legal or regulatory requirements or improve security of the SaaS Services and any notices related to Third Party Software will become effective immediately on posting. It is Customer's responsibility to check on the website regularly for amendments to this Agreement. The Customer will also be prompted regarding amendment on its next login.

b.  Independent Contractors and assignment. Each Party to this contract is an independent contracting entity and shall not be deemed an agent, legal representative, joint venture partner or partner of the other. Neither Party is authorized to bind the other to any third person. Customer shall not assign or transfer this Agreement or any obligations hereunder to any third party, without the prior written consent of TCS.

c.  Export Compliance. Customer acknowledges and agrees that SaaS Services may be subject to local and extraterritorial export controls sanction/embargo laws, rules, regulations and policies ("Export Controls"). Customer shall not, directly or indirectly, export, re-export, divert or transfer allow Use to any sanctioned, embargoed or designated individuals, entities or destinations or for prohibited purposes in violation of any applicable Export Controls, or export or re-export any software, Enabling Software or technical or personal data (or direct products thereof) in violation of any applicable Export Controls. Customer represents that it, its Affiliates, their respective employees and Authorized Users are not a person, entity or destination restricted, prohibited, sanctioned or embargoed by Export Controls or listed on list of parties of concern or other early warning systems published by various governments and agencies ("Restricted Person") to which access or Use of Software, Enabling Software, SaaS Services or provision of Software Support, is prohibited by the Export Controls. Customer is solely responsible for obtaining all necessary licenses or authorizations relating to the re-export, transfer or access of the Software, Enabling Software, or any portion thereof or technical data (or direct products thereof) and for ensuring compliance with the requirements of such licenses or authorizations. Customer shall provide TCS with any documents or declarations, which might be required under any applicable law, government regulation or government policy to comply with export control laws, regulations or policies. Customer shall, at its expense, defend TCS and its Affiliates from any third party claim or action made against TCS or its Affiliates arising out of Customer's violation or alleged violation of the Export Controls and shall pay any judgments or settlements reached in connection with such claim as well as TCS and its Affiliates' costs of responding to such claim.

d.  Force Majeure: Neither Party shall be liable for any failure or delay in the performance of its obligations under this Agreement to the extent such failure or delay is caused by any reason beyond its reasonable control, such as fire, flood, earthquake, epidemic, elements of nature or acts of God, acts of state, strikes, acts of war, terrorism, riots, civil disorders, rebellions or revolutions; quarantines, embargoes and other similar governmental action (a "Force Majeure Event"). The affected Party will immediately notify the other by reasonable detail of the Force Majeure Event. If a Force Majeure Event continues for more than 30 days, either Party may, by a written notice to the other Party, terminate this Agreement, without liability.

e.  Severability. If any provision of this Agreement be held invalid or unenforceable by a competent court, such provision shall be modified to the extent necessary to make it valid and enforceable whilst preserving the intent of the Parties and all other provisions of this Agreement shall remain fully valid and enforceable unless otherwise agreed between the Parties.

f.  No Waiver. No provision of this Agreement nor any breach thereof will be considered waived by either Party, unless such waiver is in writing signed on behalf of that Party and no such waiver will constitute a waiver of, or excuse for any other or subsequent breach of this Agreement.

g.  Headings. Headings in this Agreement are for reference purpose only and shall not affect the validity or interpretation of the clauses.

h.  Entire Agreement. This Agreement, along with the applicable Software Order Form executed with reference to this Agreement and documents or policies referenced herein or in the applicable Software Order Form sets forth the entire agreement between the Parties and supersedes any other prior or contemporaneous communications, proposals, agreements and representations between them related to its subject matter, whether written or oral, between the Parties and all amendments and extensions thereof, which will be deemed to be superseded by this Agreement. Each Party acknowledges that it has not relied on or been induced to enter into this Agreement by, and to the extent permitted by applicable law, a Party is not liable to another Party in contract or tort or in any other way for, a representation or warranty that is not set out in this Agreement. For the avoidance of doubt, this Agreement shall in no way supersede any terms and conditions of any Third-Party Software license agreement. In the event of any conflict or inconsistency between the provisions of this Agreement and the provisions of any SaaS Order Form or any related agreement, the provisions of this Agreement shall prevail except for cases where the provisions of this Agreement in Sections 5, 15 and 16 permit changes to such provisions in the SaaS Order Form in which case the provisions of the SaaS Order Form shall prevail. For avoidance of doubt, if any SaaS Order Form contains certain special terms that are applicable to the relevant Software or SaaS Services, to the extent such special terms do not conflict with the provisions of this Agreement, the special terms in the SaaS Order Form shall prevail. Any terms that may appear on a Customer's purchase order (including without limitation pre-printed terms) shall be deemed null and void in respect of the subject matter of this Agreement.


Last Revision Date: 2nd September 2020

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